Delivery Information

We do NOT deliver to Scottish Highlands, Northern Ireland or any other surrounding areas

We ONLY deliver to UK Mainland, England, Scotland, Wales only

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Shipping Delivery details, Returns, Cancelations and Collections

Deliveries
England, Scotland, Wales, DHL COURIER up to £12.50 for 20kg in weight.

CLICK HERE TO TRACK YOUR PARCEL THAT IS BEEN DELIVERED BY ( UKMAIL / DHL COURIER )

We are open online, but due to high demand, our delivery lead times may be longer than usual.
Please bear with us, we will get your orders to you as quickly as possible by either Royal Mail or DHL

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Click & Collect Service

Our store is providing a Click & Collect service with safe contactless collection from store.

The measures we have in place are to protect both our colleagues and customers and we ask that all customers respect these safety measures when collecting orders from store.

All items are in stock and will be available to collect within approx. 20 minutes of placing your order (when store is open).

Click and Collect orders placed outside of store opening hours will be available when the store is next open.

PLEASE NOTE

Our store will be open from 10am-5pm Mon-Fri, 10am-3pm Sat

Collect all orders from

Gate 3
NM Products LTD
Unit H1,
Staniforth Works
Main Street
Hackenthorpe
Sheffield
S12 4LB

Please do not come to store unless you have placed your order online and received a Notification to let you know your item is ready before travelling.

Please wait for your SMS or Email before travelling to store, we’re sorry for any inconvenience this may cause.

Thank you for your patience and understanding.

We calculate the lowest possible shipping costs based on the weight of your individual order,

Only £12.50 for up to 20kg in weight.

That is a lot of pellets, BBs, targets & co2 for only £6.60 UK Mainland, England, Wales & Scotland

Any work undertaken as a ‘special order’ can not be cancelled or returned once work has commenced or order has been despatched
All items must be paid for prior to despatch and any refunds will be processed upon receipt of the item unused and in the original packaging and in perfect re-saleable condition.
If the item is not faulty and is as ordered we reserve the right to refuse to refund but may replace or substitute by arrangement.
In other words we do not cater for change of mind, try before you buy ? at our cost

All Goods are shipped the same working day, if orders have been placed before our carriers collection time.

SEE BELOW

Working days are Monday To Friday, any orders placed on Saturday or Sunday will be sent out on Monday

We will send your order by Courier Tracked delivery service.

Your order will arrive up to 1 to 2 working days after we have confirmed it by email.

Your order confirmation will have a tracking number and you can use this to stay on top of your order on the Couriers website.

If this is not possible, the Courier will leave a card, letting you know which local delivery office you will need to collect it from.

All deliverys are made to a property address not a person or name.

You Should Receive a Tracking Number by EMAIL or TEXT so you can check status of your delivery before 5pm on the day we send your order

If your order is sent by UKMAIL COURIERS you should get a email in the morning sent by our courier giving you a 1 hour slot with time of arrival

PLEASE NOTE
If you still miss the courier they will leave a card so phone the number on the card to arrange a day to suit you

Orders place after times below will go out next working day
For PARCELS ordered before 1pm Mon, tue, wed, thur & fri sent by UK MAIL COURIERS

Customers paying by cheque will have their goods shipped following receipt & clearance of funds.

Our software will automatically calculate shipping and handling charges for all normal orders.
Phone 01142 280 426 or 01142 475 575 for details

We calculate the lowest possible shipping costs based on the weight & size of your individual order.

Collections
All goods are available for collection from our warehouse
NM Products
Unit H, H1 Staniforth Works
Main Street
Hackenthorpe
Sheffield
S12 4LB

Signing for Goods
When goods arrive it is ESSENTIAL that you check them thoroughly, if a pack is damaged or there appears to be items missing you MUST SIGN THE PAPERWORK ACCORDINGLY , we cannot be held responsible for shortages or damaged goods that have been signed for in full and as in good condition.
I know that sometimes the drivers of the carrier companies seem to be in a hurry but do not be bullied, these are your goods and they should be delivered to you, as you would want.
We cannot be held responsible for any postal or courier delays beyond our control. Please allow 1 extra working day before contacting us as we send them on next day delivery but it can sometimes take 2 or 3 working days by courier of which is still a great service and up to 15 working days by royal mail normally 1 or 2 days.

Returns
In the event of a product being faulty by nature of poor manufacture or incorrect goods having been supplied we will be happy to exchange the item or refund the invoice in full.
If the goods have been supplied as ordered but simply prove unsuitable or no longer required, we will be happy to refund the invoice less the carriage costs, the customer will be responsible for the cost of returning the goods as well as ensuring that the goods are returned in their original packaging and suitable for resale.
We will notify you when we are in receipt of the item at our premises.
A refund will be issued for returned items within 14 days of receipt of goods.
We strongly recommend that if you are returning goods you send them by Royal Mail Recorded Delivery not Special Delivery or carrier in order to obtain a proof of postage.
Nothing in these statements affects your statutory rights.

Tax Charges
VAT is charged at 20% and is NOT included in our prices and will be added during checkout.

About Us

NMP GROUP is completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us sales@nmproducts.ltd.uk

Out Of Stock Items
1. If your item is not in stock we will refund your order & let you know the item you ordered is out of stock.

2. If you placed a larger order & 1 or 2 items are out of stock we will refund the cost of items out of stock & send rest of order of items that are in stock.

If you would want us to contact you before refunding your order on out of stock items please let us know this during checkout in comment box and we will try and contact you, if we cant get hold of you we will use step 1 or 2 above

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet .

Canceling Your Order
You can cancel your order at any time but chargers may apply.

These guarantees do not affect your statutory rights.